Refund Policy

Please review our refund and return guidelines before placing an order with Rustle Racewears.

Last Updated: September 17, 2026

1. Our Refund Policy

At Rustle Racewears, we want our customers to have a clear understanding of our return and refund process before placing an order.

Refund eligibility may depend on the product type, condition of the item, whether the product was customized or personalized, and the reason for the return.

2. Standard Products

For standard, non-customized products, customers should contact Rustle Racewears as soon as possible if they wish to request a return or refund.

The product must generally be unused, unworn, and returned in its original condition and packaging, where applicable.

Please contact us before sending any product back. Do not return an item without receiving return instructions from Rustle Racewears.

3. Customized & Personalized Products

Customized and personalized products may not be eligible for return or refund when the product has been produced according to the customer's approved specifications.

This may include customized racing suits, team racewear, personalized names, racing numbers, sponsor logos, custom colors, custom artwork, or products made according to individual measurements.

Customers should carefully review their measurements, spelling, logos, colors, numbers, and design requirements before production begins.

4. Wrong, Defective or Damaged Products

If you receive an incorrect, defective, or damaged product, please contact us as soon as possible after delivery.

To help us investigate the issue, please provide:

• Order number
• Customer name
• Product name
• Description of the issue
• Clear photographs of the product
• Photographs of the packaging, where relevant

After reviewing the information, we will determine the appropriate resolution based on the circumstances.

5. Size & Measurement Issues

Customers are responsible for selecting the appropriate standard size or providing accurate measurements for customized products.

Before ordering, customers should carefully review the applicable size chart and measurement instructions.

For custom-sized products, differences resulting from incorrect measurements supplied by the customer may not qualify for a refund or free replacement.

6. Return Conditions

Where a return is approved, the returned product should meet the following conditions unless otherwise agreed:

• The product should be unused and unworn.
• The product should be in its original condition.
• Original packaging should be included where applicable.
• The product should not have been altered or damaged by the customer.
• All included accessories should be returned where applicable.

Products that do not meet the applicable return conditions may be refused or may receive a different resolution.

7. Products That May Not Be Eligible for Return

Depending on the circumstances, the following products may not be eligible for return or refund:

• Customized racing suits
• Personalized racewear
• Products made according to individual measurements
• Products customized with customer-provided artwork
• Used or worn products
• Products damaged after delivery through customer use
• Products modified or altered by the customer

8. Return Shipping

Unless the return is related to an incorrect, defective, or damaged product confirmed by Rustle Racewears, the customer may be responsible for return shipping costs.

Original shipping charges may not be refundable where applicable.

9. Refund Process

Once an approved return is received and inspected, we will review the product and determine whether it qualifies for a refund or another appropriate resolution.

If a refund is approved, the applicable amount will be processed through the original payment method where possible.

The time required for the refund to appear in the customer's account may depend on the payment provider or financial institution.

10. Exchanges

Exchanges may be considered depending on product availability, product condition, and the reason for the exchange.

Customized or personalized products may have different exchange conditions.

Please contact us before returning an item for an exchange.

11. Order Cancellation

If you need to cancel an order, contact Rustle Racewears as soon as possible after placing the order.

Cancellation may not be possible once an order has entered production or has already been shipped.

Customized and made-to-order products may be subject to additional cancellation restrictions once production has started.

12. How to Request a Return or Refund

Important Information

Please do not ship a return without contacting us first. Returns sent without prior approval or instructions may experience processing delays.

13. Related Policies

For information about delivery, processing times, customs, and international shipping, please review our Shipping Policy .

14. Contact Us

If you have questions about a return, refund, exchange, damaged product, or order cancellation, please contact us.

Rustle Racewears
Bharokay Kalan, Daska 51010, Pakistan
Phone: +92-320-790-1131
Email: rustleracewears@gmail.com
Business Email: officialrustleracewear@gmail.com

Rustle Racewears

Last Updated: September 17, 2026